At Stillwithus3D, every piece we create is made to order and personalised especially for you. Because of this, we are unable to accept returns or offer refunds on completed personalised items unless they arrive damaged or faulty.
Damaged or Faulty Items
If your item arrives damaged, please contact us within 48 hours of receiving it. Send us an email athello@stillwithus3d.comwith:
Your order number
A description of the damage
Photos of the damaged item and packaging
We will do everything we can to make it right, whether that's a replacement or a refund.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Once production has begun on your personalised piece, we may not be able to cancel the order.
Questions?
If you have any concerns about your order, please don't hesitate toget in touch. We're a small family business and we genuinely care about every single customer. 🖤
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